Refund Policy
Refund Policy
Last updated: July 17, 2026
Thank you for shopping with Avelon NYC, operated by AMLORE LLC. We want you to be satisfied with your purchase. This policy explains our return, exchange, cancellation, and refund procedures.
30-Day Return Period
You may request a return within 30 days after receiving your order.
To qualify for a return, the item must be:
- Unused, unworn, and unwashed
- In its original condition
- In its original packaging
- Returned with all tags and accessories
- Accompanied by your order number or proof of purchase
Items that show signs of use, washing, alteration, customer damage, or missing parts may not qualify for a return.
How to Request a Return
Before returning an item, contact us by email at:
Please include:
- Your full name
- Order number
- Item you wish to return
- Reason for the return
- Clear photographs if the item is damaged, defective, or incorrect
After reviewing your request, we will provide the return instructions and approved return mailing address.
Please do not send a return without contacting us first. Unauthorized returns may not be accepted.
Return Method
Approved returns must be sent by mail to the return address provided by our customer-support team.
Do not mail products to our business address unless we specifically instruct you to do so.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an item because of:
- A change of mind
- Ordering the wrong size or colour
- No longer wanting the product
- Entering incorrect information when ordering
Avelon NYC will cover reasonable return shipping costs when:
- The wrong item was delivered
- The item arrived damaged
- The item was defective upon arrival
- The order was materially different from what was purchased
No Restocking Fee
We do not charge a restocking fee for approved returns.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
Contact info@avelonnyc.com as soon as possible if your item arrives damaged, defective, incomplete, or incorrect.
Please provide:
- Your order number
- Clear photographs of the item
- Photographs of the packaging
- A photograph of the shipping label
- A description of the problem
After reviewing the information, we may offer a replacement, exchange, or refund to the original payment method.
Damage caused by misuse, improper care, accidents, normal wear and tear, or customer alterations is not considered a manufacturing defect.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 days.
Your bank, card provider, or payment processor may require additional time to display the refund in your account.
Please contact info@avelonnyc.com if more than 15 days have passed since your refund was approved.
Original shipping charges, when applicable, are not refundable for change-of-mind returns. This does not apply when the item was damaged, defective, or incorrect.
Exchanges
We accept exchange requests within 30 days of delivery.
Exchanges are subject to product availability. Customers may be responsible for return shipping when requesting a different size, colour, or product because of personal preference.
When the requested replacement is unavailable, we may issue a refund to the original payment method.
Sale and Final-Sale Items
Items purchased during a promotion or sale remain eligible for return unless they were clearly marked Final Sale on the product page before purchase.
Final-sale items cannot be returned because of a change of mind. However, customers may still contact us if a final-sale item arrives damaged, defective, or incorrect.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Gift cards
- Personalized or custom-made products
- Opened hygiene or personal-care products
- Products clearly marked Final Sale
- Items damaged through misuse or improper care
Order Changes and Cancellations
To request an order change or cancellation, contact:
Requests must be submitted within 24 hours after placing the order.
We cannot guarantee that an order can be changed or cancelled after processing has started. Orders that have already been shipped cannot be cancelled.
Lost or Delayed Orders
Contact us if your order has not arrived after the estimated delivery period.
We will review the tracking information and assist with a carrier investigation. If the carrier confirms that the package was lost in transit, we may provide a replacement or refund.
Contact Information
For questions about returns, refunds, exchanges, or cancellations, contact:
Legal business name: AMLORE LLC
Brand name: Avelon NYC
Email: info@avelonnyc.com
Telephone: +1 929-653-7122
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Business hours: Monday–Friday, 9:00 a.m.–5:00 p.m. PT
Response time: Within one business day