Frequently asked questions
Your questions, our answers
Where do you ship?
Where do you ship?
We currently ship to customers in the United States and select international destinations. Shipping times vary depending on your location and are displayed at checkout. Once your order has been shipped, you'll receive a tracking number via email.
What is your return policy?
What is your return policy?
We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can request a return within our return window. Items must be unused and in their original condition. Please visit our Returns Policy page for full details.
How can I contact customer support?
How can I contact customer support?
Our team is happy to help you. We aim to respond within 24 hours during our 9am to 5pm PT business hours.
Email us: info@avelonnyc.com
Call us: +19296537122
Are your payments secure?
Are your payments secure?
Yes. Your security is our priority. All payments are processed through trusted and encrypted payment providers, ensuring your personal and payment information remains protected. Our website is secured with SSL encryption.
Where is Avelon NYC based?
Where is Avelon NYC based?
Avelon NYC is a brand operated by AMLORE LLC, a U.S.-registered company. We work with trusted suppliers and fulfillment partners to provide quality products and reliable delivery to our customers.
Address: 30 N GOULD ST STE R SHERIDAN, WY 82801, USA
How can I track my order?
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this number to monitor your shipment until it arrives at your doorstep.
Avelon
Avelon NYC is a brand operated by AMLORE LLC, registered in Wyoming, United States.
Our team is happy to help you. We aim to respond within 24 hours during our 9am to 5pm PT business hours.
Email us: info@avelonnyc.com
Call us: +19296537122
Address: 30 N GOULD ST STE R SHERIDAN, WY 82801, USA
AMLORE LLC